Contact information

CONTACT INFORMATION

Lumivelle is committed to providing clear and responsive customer support.

If you have questions about an order, product, return, refund, shipping, or any other matter, please contact us using the information below.

LUMIVELLE CUSTOMER CARE

Email: support@lumivelleavenue.com
Website: https://lumivelleavenue.com

CUSTOMER SUPPORT HOURS

Monday through Friday
9:00 a.m. – 5:00 p.m. Eastern Time
Excluding United States public holidays

We aim to respond to all customer inquiries within 2 business days. Response times may be longer during weekends, holidays, and peak shopping periods.

ORDER SUPPORT

When contacting us about an order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of your question or issue
• Photographs or video if the product arrived damaged, defective, or incorrect

RETURNS

Please contact support@lumivelleavenue.com before returning any product.

Do not send a return to the address shown on the original shipping package. Approved return instructions and the correct return address will be provided by our customer care team.

Lumivelle
Website: https://lumivelleavenue.com
Email: support@lumivelleavenue.com