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LUMIVELLE
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Terms of service

TERMS OF SERVICE

Last updated: September 13, 2026

OVERVIEW

This website is operated by Lumivelle. Throughout the website, the terms “we,” “us,” and “our” refer to Lumivelle.

Lumivelle provides this website, including all information, products, services, and tools available through it, subject to your acceptance of these Terms of Service and all other policies posted on our website.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Return and Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

  1. ELIGIBILITY AND ONLINE STORE TERMS

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.

You may not use our products or website for any illegal, fraudulent, abusive, or unauthorized purpose. You must not transmit viruses, malicious code, or take any action that could damage or interfere with the website, Shopify, or other users.

A violation of these Terms may result in the suspension or termination of your access to our services.

  1. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, measurements, colors, materials, images, and availability accurately.

However, colors may appear differently depending on lighting, photography, and your device or screen settings. Minor variations that do not materially affect the product’s function may occur.

Product information is provided for general consumer purposes and does not constitute medical advice.

Unless expressly stated on the applicable product page, Lumivelle eyewear is not prescription eyewear and should not be used as a substitute for protective safety eyewear required for hazardous activities.

  1. ORDERS AND ACCEPTANCE

Submitting an order is an offer to purchase products from Lumivelle. Your order is not considered accepted until payment is successfully authorized and we issue an order confirmation.

We reserve the right to reject, limit, or cancel an order for legitimate reasons, including:

• Suspected fraud or unauthorized payment
• Incorrect customer or shipping information
• Payment failure
• Pricing or inventory errors
• Product unavailability
• Shipping restrictions
• Violation of these Terms

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

You are responsible for providing complete and accurate billing, shipping, and contact information.

  1. PRICES, TAXES, AND PROMOTIONS

Product prices are displayed in the currency shown on the website and may change without notice.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

Promotional offers may have separate eligibility requirements and cannot be combined unless expressly stated.

Our “Buy 1, Get 2 Free” offer provides three eligible pairs as one promotional bundle at the displayed bundle price. Eligible colors, product availability, pricing, and offer duration may change.

Returns involving promotional bundles are governed by our Return and Refund Policy.

  1. PAYMENT

Payments are processed securely by Shopify and the payment providers shown at checkout.

By submitting payment information, you confirm that:

• The information provided is complete and accurate
• You are authorized to use the selected payment method
• You authorize the applicable charges associated with your order

We do not store complete payment card information on our own systems.

  1. SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carriers, customs processing, severe weather, peak shopping periods, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for entering an accurate and complete delivery address. Lumivelle is not responsible for delays or failed delivery caused by incorrect information supplied by the customer.

  1. RETURNS AND REFUNDS

Returns, exchanges, cancellations, damaged items, and refunds are governed by our Return and Refund Policy.

By purchasing a promotional bundle, you acknowledge that the bundle return requirements described in that policy apply.

  1. ACCURACY OF WEBSITE INFORMATION

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, and availability.

We reserve the right to correct errors, update information, or cancel affected orders. If an order is canceled after payment, the affected amount will be refunded.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may include tools, payment services, applications, or links provided by third parties.

Third-party services are governed by their own terms and privacy policies. Lumivelle is not responsible for third-party websites, content, products, services, or practices to the extent permitted by law.

You should review the applicable third-party terms before using those services.

  1. INTELLECTUAL PROPERTY

The Lumivelle name, branding, website design, original text, graphics, photographs, videos, and other original content are owned by or licensed to Lumivelle and may be protected by trademark, copyright, and other intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written permission.

Third-party trademarks and content remain the property of their respective owners.

  1. REVIEWS AND USER CONTENT

If you submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate the rights of another person.

You grant Lumivelle a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display submitted content for legitimate business and promotional purposes, subject to applicable law.

We may remove content that is unlawful, misleading, offensive, fraudulent, or infringes another person’s rights.

  1. PROHIBITED USES

You may not use the website:

• For unlawful, fraudulent, or deceptive activities
• To infringe intellectual-property or privacy rights
• To harass, abuse, harm, or discriminate against others
• To submit false or misleading information
• To introduce viruses or malicious code
• To collect personal information without authorization
• To interfere with website security or operation
• To make unauthorized commercial use of our content
• To attempt to bypass security or access restrictions

  1. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes any warranty, consumer right, or legal protection that cannot lawfully be excluded.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lumivelle will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

  1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Lumivelle harmless from claims, liabilities, and reasonable costs arising from:

• Your unlawful use of the website
• Your violation of these Terms
• Your infringement of another person’s rights
• False or unauthorized content submitted by you

  1. SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

  1. TERMINATION

You may stop using our services at any time.

We may suspend or terminate access to the website if we reasonably believe that you have violated these Terms, engaged in fraud, or created a security risk.

Obligations and liabilities incurred before termination will continue to apply where appropriate.

  1. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be posted on this page with its updated date. Continued use of the website after changes are published constitutes acceptance of the revised Terms, where permitted by law.

  1. GOVERNING LAW

These Terms are governed by the laws applicable to the location in which the Lumivelle business is legally established, without depriving consumers of mandatory protections available under the laws of their place of residence.

  1. CONTACT INFORMATION

Questions about these Terms should be sent to:

Lumivelle Customer Care
Email: support@lumivelleavenue.com
Website: https://lumivelleavenue.com