Shipping policy

SHIPPING POLICY

Last updated: September 13, 2026

Thank you for shopping with Lumivelle. This Shipping Policy explains how we process, ship, track, and deliver your order.

ORDER PROCESSING

Orders are reviewed and processed after payment has been successfully authorized.

You will receive an order confirmation at the email address entered during checkout. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Orders may be shipped in one or more packages. Tracking information can take 2–5 business days to begin showing movement after the shipping confirmation is sent.

Please make sure that your email address and shipping information are complete and accurate before submitting your order.

ESTIMATED DELIVERY TIME

Our current estimated delivery time for orders shipped to the United States is:

15–17 business days after order confirmation

Business days do not include weekends or public holidays.

Delivery times are estimates and are not guaranteed. Delays may occur because of:

• Carrier or postal delays
• Customs processing
• Severe weather or natural events
• Peak shopping seasons and public holidays
• Incorrect or incomplete shipping information
• Transportation disruptions
• Other circumstances outside our reasonable control

If we learn that we cannot ship your order within the promised time, we may contact you to obtain your consent to a revised delivery date or provide the option to cancel the unshipped order for a refund, as applicable.

SHIPPING DESTINATIONS AND CHARGES

Available shipping destinations and any applicable shipping charges will be displayed during checkout before payment is completed.

Promotional shipping offers may be subject to minimum purchase requirements, destination restrictions, or other conditions displayed on the website.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address.

Please contact us at support@lumivelleavenue.com within 12 hours of placing your order if you need to request an address correction.

We will make reasonable efforts to update your address, but changes cannot be guaranteed after an order has entered processing or shipment.

Lumivelle is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address submitted by the customer.

TRACKING YOUR ORDER

When tracking information becomes available, it will be sent to the email address used during checkout.

Tracking may not update immediately after shipment. Please allow 2–5 business days for the carrier’s system to display the first tracking event.

If tracking has not updated for 7 business days, contact us at support@lumivelleavenue.com with your order number.

DELIVERED BUT NOT RECEIVED

A package may occasionally be marked as delivered shortly before it is physically received.

If tracking shows that your order was delivered but you cannot locate it:

Check your mailbox and all entrances around the delivery address.
Ask household members, neighbors, or building management.
Contact the local delivery carrier.
Wait up to 3 business days, as some packages are scanned before final delivery.

If the package is still missing after completing these steps, contact support@lumivelleavenue.com with your order number and tracking information.

LOST OR DAMAGED PACKAGES

If your shipment appears to be lost or arrives damaged, contact us promptly.

For damaged packages, include clear photographs of:

• The product
• The shipping package
• The shipping label
• The damaged area

We will review the order and carrier information and provide an appropriate replacement or refund when the claim is validated.

Lumivelle is not responsible for theft that occurs after confirmed delivery to the address entered at checkout. However, we will assist with any carrier claim options that may be available.

SEPARATE SHIPMENTS

Products from the same order may occasionally arrive in separate packages due to fulfillment or transportation arrangements.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

TAXES, CUSTOMS DUTIES, AND IMPORT FEES

Applicable sales taxes are calculated during checkout where required.

International orders, if available, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, international customs duties and import fees are the customer’s responsibility.

ORDER CANCELLATIONS

Contact support@lumivelleavenue.com within 12 hours of placing your order if you need to request a cancellation.

We will try to accommodate the request, but cancellation cannot be guaranteed after an order has entered processing or shipment.

Orders that have already shipped must follow our Return and Refund Policy.

If you have questions about shipping or delivery, contact:

Lumivelle Customer Care
Email: support@lumivelleavenue.com
Website: https://lumivelleavenue.com

Please include your full name and order number so we can assist you efficiently.