Refund policy

RETURN AND REFUND POLICY

Last updated: September 13, 2026

At Lumivelle, we want you to be satisfied with your purchase. You may request a return within 30 days after your order has been delivered.

RETURN ELIGIBILITY

To qualify for a return, your item must be unworn, unused, undamaged, and in its original condition. All original packaging, accessories, and labels must be included. You will also need your order number or other proof of purchase.

To request a return, contact us at support@lumivelleavenue.com before sending any product back. If your request is accepted, we will provide return instructions and the correct return address.

Items returned without prior approval may not be accepted. Please do not send returns to the address shown on the shipping package.

BUY 1, GET 2 FREE BUNDLES

All three pairs included in our “Buy 1, Get 2 Free” promotion are sold as one promotional bundle.

To receive a full refund, all three pairs must be returned together and must meet the return eligibility requirements. Individual pairs from a non-defective bundle cannot be returned separately for a partial refund.

If only one pair arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate replacement or resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@lumivelleavenue.com.

Please include:

• Your full name
• Your order number
• A description of the problem
• Clear photographs or video showing the item and shipping packaging

If your claim is approved, we will provide a replacement or refund at no additional product cost to you.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Items showing signs of wear, misuse, alteration, or accidental damage
• Items missing their original packaging or included accessories
• Gift cards
• Items marked as final sale, unless damaged, defective, or incorrect
• Returns requested more than 30 days after delivery

RETURN SHIPPING

For returns caused by a change of mind, personal preference, fit, or color selection, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

If Lumivelle sent an incorrect item or the product arrived damaged or defective, we will cover the approved replacement or return shipping costs.

Please use a trackable shipping service. Lumivelle is not responsible for return packages that are lost or damaged before reaching the authorized return address.

REFUNDS

After receiving and inspecting your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@lumivelleavenue.com.

ORDER CANCELLATIONS AND CHANGES

We will do our best to assist you, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Orders that have already shipped must follow the return process described above.

EXCHANGES

The fastest way to receive a different color or product is to return the eligible original order and place a new order after your return has been approved.

For damaged, defective, or incorrect products, please contact us before placing another order.

If you have questions about a return or refund, contact:

Lumivelle Customer Care
Email: support@lumivelleavenue.com
Website: https://lumivelleavenue.com